Rusty Edge

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About Rusty Edge

  • Rank
    Emperor
  • Birthday 08/20/1959

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  • Location
    Milwaukee, WI

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  • Interests
    Dining, reading history and historical fiction, playing computer games

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  • Occupation
    retired
  1. It's been this way with rockets all of my life- There's a fine line between "Blew up" and "Flew up". Still, it beats fusion drives...
  2. My 14lb lap dog just weighed in at 18Lbs. I blame Obama!
  3. E_T recently contacted me and asked me to reprint the message here where his friends could see it. I've been working for just over a year now, I celebrated my 1 year anniversary on the 17th. In the last year, I have taken 3 more IT courses: COMPTIA Security+; Cisco CCNA & Cisco Security. I'm just about to take my COMPTIA Network+ exam and my A+ Certification is 1 year old now.. My Job has been with Telephone Tech Support with a worldwide call center company and I have been supporting calls for a major fruity mobile product Company and associated computing interface equipment (hey, who took a bite out of that logo... :wink: ). My hardest thing is getting my average time per call (AHT) down to where the client wants it, even though they also want us to be more touchy, feelie with the customer. That and supporting multiple devices and cases for the customer, but to still handle that within the 15 minute limit... That and drop the call as quickly as possible, so that the clueless customer who had called in, who had waited a long time on hold to get me, now has something to accomplish that is going to take a few minutes for the current process in the fixing of the problem (like backup or transferring of lots of purchases to their computer or reinstalling of the device operating system), and that they will have to call back once they are ready for the next step and again wait more time on hold. An aside, the company has a limited number of call out slots available in any 15 minute call out time slot and the latest that we can set up a call back is 9:45 PM EST, so, if you call in the evening, Eastern time, you will very likely have to call back, if you have to do something that takes time to accomplish. And they practically beg me to stay online, to the point that once I'm finally able to break from the call, the task has been accomplished and they are ready for the next step... and once the call has been finished, their device is back up and running, the customer is glad (gushing at times) and the total call time has raked up to 60+ minutes. Then, they get sent a random survey that asks about their satisfaction of support for my advise and assistance. Often times, the customer gushes about my level of service to them, but they also put in the survey about their hold times or other overall dissatisfaction with the overall process (like previous advisers who don't have a clue and give the wrong advise OR did not position the full expectation to the customer as to what is going to be likely, possibly required to correct their problem OR ... ) and they give an overall lower level of satisfaction (Very Sat, Sat, Neutral, Dissatisfied, Very Dis) for the process, but they give me the VSat on my part....but the DSat counts against ME, because, I was supposed to make the customer a promoter from a detractor, fix their problem, hold their hand, educate them on features of the device that they might not know about, etc.... all within 15 minutes.... :sigh: anyways, with the new product launches, I've been putting in a ton of OT. I don't know if and when you will be in town (soon, if you follow your normal pattern), but if so, I might be but not very likely to get with you, due to work schedule (I work the closing shift and earliest that I get off work is 11:15 PM ET - later to finish out the queue and the last call). (for the WPC crowd) hey, if ya'll want to leave feedback with this massive fruity company about how YOU feel about this, please feel free to go to wwwDOT[fruit]DOTcom/feedback and give them your feelings about you feel about this.... anyways, have fun and I'll try to keep up with ya'll Oh, and I got an apartment in April, so I'm no longer living in the "Homeless shelter" E_T
  4. ET got in touch with me, and asked me to update you guys on his behalf.- I've been working for just over a year now, I celebrated my 1 year anniversary on the 17th. In the last year, I have taken 3 more IT courses: COMPTIA Security+; Cisco CCNA & Cisco Security. I'm just about to take my COMPTIA Network+ exam and my A+ Certification is 1 year old now.. My Job has been with Telephone Tech Support with a worldwide call center company and I have been supporting calls for a major fruity mobile product Company and associated computing interface equipment (hey, who took a bite out of that logo... :wink: ). My hardest thing is getting my average time per call (AHT) down to where the client wants it, even though they also want us to be more touchy, feelie with the customer. That and supporting multiple devices and cases for the customer, but to still handle that within the 15 minute limit... That and drop the call as quickly as possible, so that the clueless customer who had called in, who had waited a long time on hold to get me, now has something to accomplish that is going to take a few minutes for the current process in the fixing of the problem (like backup or transferring of lots of purchases to their computer or reinstalling of the device operating system), and that they will have to call back once they are ready for the next step and again wait more time on hold. An aside, the company has a limited number of call out slots available in any 15 minute call out time slot and the latest that we can set up a call back is 9:45 PM EST, so, if you call in the evening, Eastern time, you will very likely have to call back, if you have to do something that takes time to accomplish. And they practically beg me to stay online, to the point that once I'm finally able to break from the call, the task has been accomplished and they are ready for the next step... and once the call has been finished, their device is back up and running, the customer is glad (gushing at times) and the total call time has raked up to 60+ minutes. Then, they get sent a random survey that asks about their satisfaction of support for my advise and assistance. Often times, the customer gushes about my level of service to them, but they also put in the survey about their hold times or other overall dissatisfaction with the overall process (like previous advisers who don't have a clue and give the wrong advise OR did not position the full expectation to the customer as to what is going to be likely, possibly required to correct their problem OR ... ) and they give an overall lower level of satisfaction (Very Sat, Sat, Neutral, Dissatisfied, Very Dis) for the process, but they give me the VSat on my part....but the DSat counts against ME, because, I was supposed to make the customer a promoter from a detractor, fix their problem, hold their hand, educate them on features of the device that they might not know about, etc.... all within 15 minutes.... :sigh: anyways, with the new product launches, I've been putting in a ton of OT. I don't know if and when you will be in town (soon, if you follow your normal pattern), but if so, I might be but not very likely to get with you, due to work schedule (I work the closing shift and earliest that I get off work is 11:15 PM ET - later to finish out the queue and the last call). (for the WPC crowd) hey, if ya'll want to leave feedback with this massive fruity company about how YOU feel about this, please feel free to go to wwwDOT[fruit]DOTcom/feedback and give them your feelings about you feel about this.... anyways, have fun and I'll try to keep up with ya'll Oh, and I got an apartment in April, so I'm no longer living in the "Homeless shelter" E_T
  5. Can somebody split this government policy debate out of my thread? Never mind. I can just frequent a forum where I get more respect.
  6. I might as well update you guys on our personal circumstances. The stock market has recovered, and even improved. We were able to liquidate some of our weaker holdings, and use some tax credits we'd been rolling forward. We're still debt free. My wife still doesn't have a regular job, and at this point I think she probably only wants to do project work, rather than return to the high stress corporate officer world. Even if she did, it wouldn't pay as well as it used to. Her old company has since been dismantled. She was lucky to be pushed out when she was, although arguably if she had remained in place as CAO, there wouldn't have been the $40 million fraud that put them in a downward spiral. Financially, she could permanently retire now. Psychologically, she doesn't feel secure enough to do that.
  7. Yeah, it sure beats wishing for the other teachers to become sick.
  8. Never read it. I looked for a free sample in the Amazon Kindle store, hoping I could download the sample and and transcribe it for you. No such luck, well, unless you get one in a different language.
  9. A home sold in my sub-division, faster than I'd ever noticed before. A new strip mall opened up. Another retail project was announced for my exit. From a retail & construction standpoint things are picking up. What I still haven't noticed anywhere is new home and apartment construction. The glut of foreclosures remains a millstone around the neck of residence construction.
  10. BigDork must be busy. He could multitask by running the pizza's to people's homes. That would get him exercise, help him train for the race, and save gas .
  11. The name of the book is "Mosquito: Menacing the Reich: Combat Action in the Twin engine Wooden Wonder of WWII " by Martin Bowman . I'm reading the Kindle version.
  12. I forgot to tell you the rest of the story. We bought the computer, cover/keyboard, and hardware warranty. Went home and started setting it up with Office 365, Chrome, etc. Had a problem finding something or other on the computer, so I googled Surface Pro 2 and see this news story "(3 hours ago) Microsoft Announces Surface Pro 3 to be released. " I have to give Microsoft credit. Apparently they spent as much time reading the reviews of their product as I did. Most people love it. Some people wanted texture changes to the touch pad, tablet users wanted lighter weight, computer users wanted a bigger screen. Mrs. Edge loved the changes to the product. So I blew another day arranging things with Microsoft to be able to transfer the Office license to another machine, and restoring our Pro2 to original settings and returning it to Best Buy and pre-ordering the 3 . At least it only cost time. The money was exactly the same.
  13. It's always good to see you. Even if you don't have time to read and respond to what's going on, or pull up an old thread. It's always great to post an update on your life.
  14. In the current book of Mosquito mission accounts there was a vast difference between operations against Germany/Austria, and the occupied countries such as France/Belgium/Denmark/and the Netherlands. There was a great deal of care taken to time raids against engine plants when workers weren't present. Also, in preparation for operation Overlord, they struck a lot of train yards, including Paris, and they were careful to 1) cover the area with parachute flares to illuminate the target. 2)Fly even lower and drop munitions that burned with particular colors to mark the boundaries of the target, one at a time. 3) Bomb the target. From what I know, ( not recent reading ) on account of the London blitz, the Brits weren't sorry about keeping the Germans awake, missing the target and hitting residential areas, killing civilians in the factories, using indiscriminate thermite bombs. The Americans wanted to take advantage of their Norden bomb sights. They also had specific strategic objectives, such as ball-bearing plants. Regardless for the reasoning, I have to think that being hit both day and night made matters difficult for the Germans with regards to damage control, repairs, getting out of the shelters and getting things done, and sleep. I don't mean that to sound morally superior. Americans had no pity for the Japanese. We were using thermite bombs on Tokyo, which was rather brutal considering the people's homes had walls made of paper, well before the atomic bombs, and killing more civilians. Likewise, I don't mean that to sound technically arrogant, either. We made this high tech bomb sight, capable of great accuracy from high altitude. But our air crews often made mistakes about navigation, such as calculating for the wind. Sometimes they hit the wrong town. Once that resulted in accidentally taking out a secret rocket fuel plant when they were supposed to be striking a motor pool, but , hey, they flew on the proper heading and speed for the required amount of time, and there below them was the town with the big brick building/parking lot at the bend in the river just like it was supposed to be.... bombs away! The flame column reached the altitude of the bombers! Go figure.. Intelligence eventually reported a lot of heads rolled for apparently failing to keep the location of the rocket fuel plant secret.